Who’s Who At TVG?

Joining a team as big as the Travel Village Group means there are a lot of new names and faces to learn. Here, you will find our guide to who is who. Discover who does what, and find their contact details, should you need to get in touch.

We pride ourselves on being a professional, proactive and friendly team, and we cannot wait to welcome you to be a part of it!

The Travel Village Group’s ethos is “We Give You More“.
That’s not just about giving our customers more when it comes to booking their holidays. We apply that sentiment through to our employees! We pride ourselves on providing a diverse, inclusive and caring environment across all of our brands; aiming to give you more when it comes to your career in travel.

The Owners

We’re a family business from tip-to-toe, lead by the dynamic duo of Phil & Paula. Regardless of their positions in the business, what these two don’t know about the travel industry isn’t worth knowing!

Phil Nuttall

Group C.E.O.
Phil continues the legacy of the business, as the 3rd generation of our 4th generation family business, established in 1959

phil@travelvillagegroup.com
07976 926 998

Paula Nuttall

Holiday Village Managing Director
Creator and Managing Director of the Holiday Village, following years of experience managing a network of home-based agents

paula@travelvillagegroup.com
07718 214 643

Commercial

Commercial ensures that you have the very best trade deals from our land, ocean and river partners. They work with our trade partners to negotiate extra commissions, exclusive deals and incentives for you. Commercial are also responsible for working with new suppliers and setting up training so all our team are aware how to sell and book the product. They have regular calls and meetings with all key suppliers to share current trading information and opportunities in the market to help grow your sales.

Richard Cross

Group Commercial Manager
Richard is the main point of contact for our travel partners. Negotiating the very best deals and commercial terms, and keeping you informed.

richard@travelvillagegroup.com
0330 880 7784

Lesley Macdonald

Luxury Cruise Liaison
Lesley is here to help with advice regarding luxury cruise lines. Whether it’s who to recommend, or how to get the very best deal for your client.

lesley@travelvillagegroup.com
01229 481 734

Amanda Taylor

Business Development Manager
Amanda supports our new and existing Holiday Village business owners with marketing and networking opportunities.

amanda@travelvillagegroup.com
07715 058 267

Marketing

The Marketing Team is responsible for driving leads to you! We do everything within our power to make the phones ring & keep the flow of enquiries entering the inbox! How? Through both digital & traditional advertising… from email newsletters & postcard mail drops to social media campaigns & google pay per click advertising… and everything in between!

Jess “Mop” Nuttall

Group Marketing Manager
Jess Mop as we like to call her, is responsible for delivering our marketing strategy! She’s also the 4th generation of the family business.

jessmop@travelvillagegroup.com
01253 340 638

Jenny Higgins

Marketing Executive
Jenny is responsible for our email marketing & social media for our Cruise websites. She’s also our Group Sustainability Ambassador.

jennyhiggins@travelvillagegroup.com
01253 340 621

Layna Mcmoran

Marketing Executive
Layna works with the Holiday Villagers, ensuring that you have social assets, leaflets, banners, business cards and more!

layna@travelvillagegroup.com
01253 340 642

Amelia Bonney

Marketing Apprentice
Earning her stripes in both Marketing and Travel, Amelia works closely with our Blackpool store & HQ

amelia@travelvillagegroup.com
01253 340 624

E-Commerce, PR & Content

Working side-by-side, E-Commerce & Content ensures that our websites, across the Group, are optimised, and generating sales enquiries in a cost effective way. This team ensure that the “voice” of the Group is relayed in a positive manner. We’re constantly looking for opportunities to capture potential clients’ attention, so these people are responsible for ensuring each of the Group’s websites are working, and up-to-date with current campaigns, the latest news and all showcasing the very best deals!

Lewis Johnston

Group E-Commerce Manager
Lewis joined the company in 2001 fresh from school! Over the years he has gone from helping with IT to discovering a love for marketing, design, websites and river cruising! He now heads up our Group E-Commerce department!

lewis@travelvillagegroup.com
01253 340 641

Jess Clayton

Group Content Manager
From selling £99 Teletext deals at Airtours, to making the move to Cruise in a variety of roles; training agents, resource & planning, dynamic packaging, product, marketing & content management – Jess has been “in travel” since 2002!

jess@travelvillagegroup.com
01253 340 639

Orla Sutton

Content Executive
Brand new to the team and travel, in general, in February 2024!
Orla creates blog content and press releases, and helps to keep content across our 6 websites current.

orla@travelvillagegroup.com
01253 370 683

Tom Hodgin

SCC Concierge Manager
Tom comes to us from Gold Medal and takes care of post-booking communication & guest relations for the Southampton Cruise Centre E-Commerce business.

tom@travelvillagegroup.com

Care Team & Administration

Our care team is a group of dedicated individuals who check all bookings, issue invoices, and ensure a smooth journey right up to ticketing stage and departure for your customers. The team is essentially an extension of your business. Think of them as a safety net; here to help you and your clients.

Karen Hodgin

Head of Operations
Heads up our team of talented problem-solvers and administrators.

karenhodgin@travelvillagegrup.com
0161 735 0556

Angela Garlick

Operations Manager
Ensures the business always has someone supporting them, and the customer journey is as smooth as possible.

angela@travelvillagegroup.com

Leah Ormerwood

Operations Manager

leah@travelvillagegroup.com

Claire Chaudry

Customer Complaints Manager
For that rare occasion when we have a unsatisfied client, Claire is there to calm the waters and resolve issues.

clairechaudry@travelvillagegroup.com

Vanessa Haigh

Ticketing
Making final checks for “take off” and issuing tickets.

admin@travelvillagegroup.com