Who’s Who At TVG?
Joining a team as big as the Travel Village Group means there are a lot of new names and faces to learn. Here, you will find our guide to who is who. Discover who does what, and find their contact details, should you need to get in touch.
We pride ourselves on being a professional, proactive and friendly team, and we cannot wait to welcome you to be a part of it!
The Travel Village Group’s ethos is “We Give You More“.
That’s not just about giving our customers more when it comes to booking their holidays. We apply that sentiment through to our employees! We pride ourselves on providing a diverse, inclusive and caring environment across all of our brands; aiming to give you more when it comes to your career in travel.
The Owners
We’re a family business from tip-to-toe, lead by the dynamic duo of Phil & Paula. Regardless of their positions in the business, what these two don’t know about the travel industry isn’t worth knowing!

Phil Nuttall
Group C.E.O.
Phil continues the legacy of the business, as the 3rd generation of our 4th generation family business, established in 1959
phil@travelvillagegroup.com
07976 926 998

Paula Nuttall
Holiday Village Managing Director
Creator and Managing Director of the Holiday Village, following years of experience managing a network of home-based agents
paula@travelvillagegroup.com
07718 214 643
Commercial
Commercial ensures that you have the very best trade deals from our land, ocean and river partners. They work with our trade partners to negotiate extra commissions, exclusive deals and incentives for you. Commercial are also responsible for working with new suppliers and setting up training so all our team are aware how to sell and book the product. They have regular calls and meetings with all key suppliers to share current trading information and opportunities in the market to help grow your sales.

Richard Cross
Group Commercial Manager
Richard is the main point of contact for our travel partners. Negotiating the very best deals and commercial terms, and keeping you informed.
richard@travelvillagegroup.com
0330 880 7784

Lesley Macdonald
Luxury Cruise Liaison
Lesley is here to help with advice regarding luxury cruise lines. Whether it’s who to recommend, or how to get the very best deal for your client.
lesley@travelvillagegroup.com
01229 481 734
Marketing
The Marketing Team is responsible for driving leads to you! We do everything within our power to make the phones ring & keep the flow of enquiries entering the inbox! How? Through both digital & traditional advertising… from email newsletters & postcard mail drops to social media campaigns & google pay per click advertising… and everything in between!

Jess “Mop” Nuttall
Group Marketing Manager
Jess Mop as we like to call her, is responsible for delivering our marketing strategy! She’s also the 4th generation of the family business.
jessmop@travelvillagegroup.com
01253 340 638

Jenny Higgins
Marketing Executive
Jenny is responsible for our email marketing & social media for our Cruise websites. She’s also our Group Sustainability Ambassador.
jennyhiggins@travelvillagegroup.com
01253 340 621

Layna Mcmoran
Marketing Executive
Layna works with the Holiday Villagers, ensuring that you have social assets, leaflets, banners, business cards and more!
layna@travelvillagegroup.com
01253 340 642

Amelia Bonney
Marketing Apprentice
Earning her stripes in both Marketing and Travel, Amelia works closely with our Blackpool store & HQ
amelia@travelvillagegroup.com
01253 340 624
E-Commerce, PR & Content
Working side-by-side, E-Commerce & Content ensures that our websites, across the Group, are optimised, and generating sales enquiries in a cost effective way. This team ensure that the “voice” of the Group is relayed in a positive manner. We’re constantly looking for opportunities to capture potential clients’ attention, so these people are responsible for ensuring each of the Group’s websites are working, and up-to-date with current campaigns, the latest news and all showcasing the very best deals!

Lewis Johnston
Group E-Commerce Manager
Lewis joined the company in 2001 fresh from school! Over the years he has gone from helping with IT to discovering a love for marketing, design, websites and river cruising! He now heads up our Group E-Commerce department!
jessmop@travelvillagegroup.com
01253 340 638

Jess Clayton
Group Content Manager
From selling £99 Teletext deals at Airtours, to making the move to Cruise in a variety of roles; training agents, resource & planning, dynamic packaging, product, marketing & content management – Jess has been “in travel” since 2002!
jessmop@travelvillagegroup.com
01253 340 638

Lily Hall
Content Executive
Works with Jess to ensure the websites are up to date, and creates new creative content such as blogs and original copy.
lilyhall@travelvillagegroup.com
01253 340 638
Care Team & Administration
Our care team is a group of dedicated individuals who check all bookings, issue invoices, and ensure a smooth journey right up to ticketing stage and departure for your customers. The team is essentially an extension of your business. Think of them as a safety net; here to help you and your clients.

Karen Hodgin
Operations Manager
Heads up our team of talented problem-solvers and administrators.
karenhodgin@travelvillagegrup.com
0161 735 0556

Adele Barnacle
Operations Assistant Manager
Looks after your clients’ bookings and, as our Mental Health First Aid Champion, our staff mental health!
adele@travelvillagegroup.com
01253 340 638

Angela Garlick
Care Team Leader
Ensures the business always has someone supporting them, and the customer journey is as smooth as possible.
angela@travelvillagegroup.com

Claire Chaudry
Customer Complaints Manager
For that rare occasion when we have a unsatisfied client, Claire is there to calm the waters and resolve issues.
clairechaudry@travelvillagegroup.com

Vanessa Haigh
Ticketing
Making final checks for “take off” and issuing tickets.
admin@travelvillagegroup.com

Gaynor Hanlon
Ticketing
Making final checks for “take off” and issuing tickets.
admin@travelvillagegroup.com

Cheryl Allan
Care Team Member
admin@travelvillagegroup.com

Samantha Bonney
Care Team Member
admin@travelvillagegroup.com

Dawn Wootton
Care Team Member
admin@travelvillagegroup.com

Louise O’Rourke
Care Team Member
admin@travelvillagegroup.com

Millie Jackson
Care Team Member
admin@travelvillagegroup.com

Annie Shaw
Care Team Member
admin@travelvillagegroup.com

Emily Eland
Care Team Member
admin@travelvillagegroup.com

Darren Hilsdon
Care Team Member
admin@travelvillagegroup.com

Aisha Holmes
Care Team Member
admin@travelvillagegroup.com

Alannah Flanders
Care Team Member
admin@travelvillagegroup.com

Leah Ormerwood
Care Team Member
admin@travelvillagegroup.com

Courtney Tyerman
Care Team Member
admin@travelvillagegroup.com
Finance
The team ensures balances are collected, Tour Operators are paid and also tracks and updates commission payments and employed payroll.

Carol Reynolds
Group Financial Director
carol@travelvillagegroup.com
01253 340 630

Deborah McKenna
Group Financial Controller
deborah@travelvillagegroup.com
01253 340 629

Holly Wilson
Group Financial Controller
hollywilson@travelvillagegroup.com
01253 340 644

Heather Cartmell
Finance Team Member
heathercartmell@travelvillagegroup.com
01253 340 644

Carol-Anne Bolton
Finance Team Member
carolanne@travelvillagegroup.com
01253 340 628

Tracey Land
Finance Team Member
tracey@travelvillagegroup.com
01253 340 644

Denise Marsden
Finance Team Member
denise@travelvillagegroup.com
01253 340 648

Laura Maskell-Smith
Finance Team Member
laurasmith@travelvillagegroup.com
01253 340 644
Support Team
Our Support Team are available to help with all your queries from 9am – 8pm Monday through Saturday, and emergency cover on Sundays.
Before making a booking please ensure you always take the payment first, this protects you, the business, the customer and the Tour Operator. Our Support Team can guide you with file loading, taking payments and general operational questions, especially in those early days. A member of the team, where possible, will call once a week to ensure you’re okay. This gives you an opportunity to raise if you have any training requirements, commercial questions, business development support, event planning, or even social media support.
We are very excited to be working with you, and assure you that we are with you every step of the way, throughout your career at The Travel Village Group

Susan Forsdike
Group Training & Support Manager
susan@travelvillagegroup.com
07368 296 859

Janice Abbott-Black
Support Team Member
supportteam@travelvillagegroup.com
01253 340 638

Maggie Furlonge
Support Team Member
supportteam@travelvillagegroup.com
01253 340 638
Business Development & I.T.
Whether it’s sales coaching, fixing a laptop, or help with running an event they’re here to ensure your day runs smoothly and your/our business operates at full speed.

Lisa Brook
Call Centre Manager
If you’re a leads-generated agent, Lisa is your first point of contact for resolving issues, training and support
lisabrook@travelvillagegroup.com
0330 880 7781

Dan Turner
Group IT Manager
From telephony and email signatures, to “why is my laptop not switching on?”, Dan is your contact for all things techy!
it@travelvillagegroup.com
0330 880 7800

Amanda Taylor
Business Development Manager
Amanda supports our new and existing Holiday Village business owners with marketing and networking opportunities.
amanda@travelvillagegroup.com
07715 058 267
Blackpool Retail Store
Our retail store on Highfield Road, on the Fylde Coast, sells all types of holidays to all destinations, they are a team of very talented individuals with over 100 years travel experience between them. To get in touch with the shop, please call 01253 40 11 33, or email shop@travelvillagegroup.com.

Carolyn Markey
Group Retail Manager
carolyn@travelvillagegroup.com
01253 599 235

Becky Hawker
Cruise & Travel Specialist
becky@travelvillagegroup.com
01253 340 635

Amy Hession
Cruise & Travel Specialist
amy@travelvillagegroup.com
01253 370 690

Jayne Nelson
Cruise & Travel Specialist
jayne@travelvillagegroup.com
01253 340 625

Alison Swallow
Cruise & Travel Specialist
alison@travelvillagegroup.com
01253 370 691

Becky White
Cruise & Travel Specialist
bex@travelvillagegroup.com
01253 599 237

Charlotte Wheeler
Cruise & Travel Specialist
charlotte@travelvillagegroup.com
01253 340 627