
Get the party poppers out! Our specialist brand RiverCruising.co.uk has received the Feefo Platinum Trusted Service Award for the tenth consecutive year, following stellar reviews! This remarkable achievement is a testament to the hard work, passion, and dedication of our team, who have continually gone above and beyond to deliver world-class customer service.
A Decade of Excellence in Customer Service
Since Feefo introduced the Trusted Service Awards in 2014, RiverCruising.co.uk has maintained an unwavering commitment to excellence, ensuring that every customer experience is exceptional. The Feefo Platinum Award is reserved for businesses that have earned Gold standard for three consecutive years. The fact that we have achieved this for 10 years reflects our consistent dedication to service excellence. Qualifying for Gold requires companies to collect at least 50 verified customer reviews, achieving a service rating of 4.5-5 stars. RiverCruising.co.uk received no fewer than 80 5-star Feefo reviews last year!
A Tribute to Our Incredible Team
Our success would not be possible without the unwavering commitment of our team. Their expertise, passion, and focus on delivering outstanding customer experiences have ensured that we continue to set the benchmark for excellence in river cruising.
Lewis Johnston, TVG’s Head of RiverCruising.co.uk (and Group e-Commerce Manager), shared his elation at the achievement:
Winning the Feefo Platinum Award for ten consecutive years is a true testament to our commitment to customer service. As a fourth-generation family business, it means the world to us. It reflects not just the hard work of our dedicated team but also the trust and loyalty of our customers, who continue to support us year after year. Customer feedback has always played a huge part in how we shape our business, and this recognition reaffirms our promise to deliver exceptional service with the same values and passion that have been passed down through four generations.
Jess Clayton, TVG’s Group Content Manager, added;
We mean what we say when we claim that at RiverCruising.co.uk we offer expert advice, exclusive deals, and outstanding service. We’re the client’s go-to choice for finding fantastic river cruise offerings. The Group is proud to declare that we’re trusted, award-winning, and dedicated to putting the customer’s experience first.
Industry Recognition
Tony Wheble, CEO at Feefo, congratulated this year’s winners, saying:
“During these economically challenging times, it’s inspiring to see companies like RiverCruising.co.uk consistently going above and beyond for their customers. The Trusted Service Awards recognise businesses that don’t just meet expectations—they exceed them. These awards celebrate companies that gather genuine feedback and use it to deliver exceptional customer experiences. The dedication shown by this year’s winners sets a benchmark for customer service excellence.”
The Feefo Platinum Award status is not an achievement that the Group takes for granted, and we look forward to adding another year to our decade of excellence in 2026!