RiverCruising.co.uk has been awarded the Feefo Platinum Trusted Service Award 2026. This accolade recognises eleven years of consistently high customer service based entirely on verified customer feedback.
The Platinum Trusted Service Award is one of the most respected accolades in the travel industry. It is awarded only to businesses that achieve Feefo Gold status for three or more consecutive years and maintain a service rating of 4.5 or higher, based solely on reviews from genuine customers. There are no nominations, judging panels or commercial influence involved.
This latest recognition confirms RiverCruising.co.uk’s long-standing commitment to delivering knowledgeable, consistent and customer-focused service within the river cruise sector.
What Feefo Platinum Trusted Service status 2026 represents
Feefo’s Trusted Service Awards were established to highlight businesses that lead with transparency and authenticity. All reviews are independently verified, giving customers and industry partners confidence that the feedback reflects real experiences.
Achieving Platinum status for eleven consecutive years demonstrates sustained service excellence rather than short-term performance. It highlights the importance of consistency, attention to detail and long-term customer relationships in a changing travel landscape.
A specialist brand within Travel Village Group
RiverCruising.co.uk operates as a dedicated river cruise specialist brand within Travel Village Group. While RiverCruising.co.uk maintains its own specialist focus and expert team, it is supported by the wider group’s service standards, governance and customer-first values. This structure allows the brand to combine deep sector expertise with the stability and experience of a long-established travel group.
“Consistency is what makes this award meaningful”
Lewis, Head of River Cruise at RiverCruising.co.uk, commented:
“What makes the Platinum award special is that it recognises consistency. It is not about one standout year, it is about delivering the same level of care and expertise day in, day out. We read every review, we learn from them, and they directly shape how we work as a team. Achieving this award for the eleventh consecutive year is something we are incredibly proud of.”
Long-term trust, not short-term wins
Phil Nuttall, CEO of Travel Village Group, added:
“RiverCruising.co.uk achieving Feefo Platinum status for the eleventh year running in 2026 is a testament to the team’s integrity and consistency. Trust is earned over time and must be protected. As a group, we continue to believe that human service and expert advice remain essential in travel, and this award reinforces that belief.”
Recognition built on long-term consistency
Achieving Feefo Platinum Trusted Service status 2026 for the eleventh consecutive year reinforces RiverCruising.co.uk’s position as one of the UK’s most trusted river cruise specialists.
As part of Travel Village Group, the award reflects both the strength of the RiverCruising.co.uk team and the long-term service standards embedded across the group.
In an industry shaped by constant change, this recognition highlights the importance of consistency, integrity and human expertise – qualities that continue to define how RiverCruising.co.uk operates today.
