If an excursion is cancelled, the refund process depends on who the excursion was booked and paid through.

If it was booked directly with your cruise line or travel provider, they will normally arrange the refund.

Refunds may be returned to your original payment method, onboard account or another method determined by the provider.

If you booked the excursion through Travel Village Group and are unsure what happens next, please contact our Care Team.

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If you require any more help or advice with your booking please message our care team using WhatsApp. Or you can call us on 01253 40 11 22.